1. Who We Are
This Privacy Policy applies to Rob Sanders (ABN 53 372 084 331), operating at robsanders.com.au. References to "we", "us", or "our" refer to Rob Sanders. We are committed to protecting your personal information and handling it in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
For questions about this policy, contact us at: contact@robsanders.com.au
2. What Information We Collect
We may collect the following types of personal information:
- Contact information — name, email address, phone number
- Business information — company name, website URL, details about your advertising accounts
- Communication records — emails, enquiry form submissions, and messages sent to us
- Usage data — pages visited, time on site, referral source (collected via analytics tools)
We only collect information that is reasonably necessary for providing our services or responding to your enquiry.
3. How We Collect Your Information
We collect personal information:
- When you complete the contact or enquiry form on our website
- When you email or contact us directly
- Through cookies and analytics tools when you browse our website (see Section 7)
- When you engage us to provide services
4. How We Use Your Information
We use your personal information to:
- Respond to your enquiries and communications
- Provide and deliver the services you have requested
- Send relevant updates, service information, or follow-ups (where you have consented)
- Improve our website and services
- Comply with legal obligations
We do not use your personal information for purposes unrelated to those listed above without your consent.
5. Disclosure of Your Information
We do not sell, rent, or trade your personal information to third parties. We may share your information with:
- Service providers — third-party tools we use to operate our business (e.g. email platforms, CRM software), bound by confidentiality obligations
- Legal requirements — if required by law, court order, or government authority
Where we share data with third-party providers, we ensure they handle it in accordance with applicable privacy laws.
6. Data Storage and Security
Your personal information may be stored electronically on secure servers, including services hosted outside Australia (such as cloud platforms). We take reasonable steps to protect your information from misuse, interference, loss, and unauthorised access, modification, or disclosure.
No method of internet transmission or electronic storage is completely secure. While we take reasonable precautions, we cannot guarantee absolute security.
7. Cookies and Analytics
Our website may use cookies and similar technologies to improve your browsing experience and collect usage data. We may use analytics services such as Google Analytics to understand how visitors use our site.
You can disable cookies in your browser settings. Disabling cookies may affect the functionality of certain parts of the site.
8. Your Rights
Under the Australian Privacy Principles, you have the right to:
- Request access to the personal information we hold about you
- Request correction of inaccurate or outdated information
- Request that we delete your information (subject to legal obligations)
- Withdraw consent to marketing communications at any time
To exercise any of these rights, contact us at contact@robsanders.com.au. We will respond within 30 days.
9. Links to Third-Party Sites
Our website may contain links to external websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party sites you visit.
10. Changes to This Policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised date. Continued use of our website after changes are posted constitutes acceptance of the updated policy.
11. Complaints
If you believe we have breached the Australian Privacy Principles, you may contact us at contact@robsanders.com.au to raise a complaint. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.