1. About These Terms
These Terms and Conditions govern your use of the website robsanders.com.au and the services provided by Rob Sanders (ABN 53 372 084 331). By accessing our website or engaging our services, you agree to be bound by these terms.
If you have any questions, contact us at contact@robsanders.com.au.
2. Services
Rob Sanders provides specialist digital marketing services including, but not limited to:
- Landing Page Generation
- Competitor Intelligence
- Landing Page Audits
- Product Feed Optimisation
- AI-Ready Catalogue Audits
The scope, deliverables, timeline, and pricing for each engagement will be agreed upon in writing before work commences. These terms apply alongside any service-specific agreement.
3. Enquiries and Engagements
Submitting an enquiry via our website does not constitute a binding agreement. An engagement begins only when both parties have agreed in writing (including by email) to the scope and terms of work.
We reserve the right to decline any enquiry or project at our discretion.
4. Payment
Payment terms will be specified in the service agreement or invoice provided for each engagement. Unless otherwise agreed:
- Payment is due within 14 days of invoice date
- Work will not commence until a deposit or full payment is received, as specified
- Late payments may incur interest or result in work being paused
All prices are in Australian Dollars (AUD) and inclusive of GST where applicable.
5. Deliverables and Intellectual Property
Upon receipt of full payment, you will own the final deliverables produced for your engagement (e.g. landing page code, audit reports, competitor intelligence documents).
We retain the right to use general methodologies, processes, and knowledge gained during an engagement for other clients, provided no confidential information specific to your business is disclosed.
Any third-party tools, templates, or assets used in deliverables remain subject to their respective licences.
6. Revisions and Scope
The number of revisions included in each service will be specified in the service agreement. Work outside the agreed scope may be quoted and invoiced separately.
Requests that materially change the agreed deliverable (e.g. significant changes to audience, offer, or brief mid-project) may require a revised scope and pricing.
7. Client Responsibilities
You agree to:
- Provide accurate, complete, and timely information required for the engagement
- Ensure you have the legal right to use any materials, assets, or data you provide to us
- Review and provide feedback on deliverables within agreed timeframes
- Not use our deliverables in a manner that is unlawful, misleading, or in breach of any platform's policies
8. Confidentiality
We treat all client information as confidential and will not disclose it to third parties without your consent, except as required by law or to provide the agreed services (e.g. using a third-party tool to process your data).
We may reference your business name in case studies or testimonials only with your prior written consent.
9. Limitation of Liability
To the maximum extent permitted by law:
- Our total liability for any claim arising from a service engagement is limited to the amount paid for that specific engagement
- We are not liable for indirect, consequential, or incidental losses, including lost revenue, lost profits, or loss of data
- We make no guarantee of specific outcomes (e.g. conversion rate improvements, search rankings, or advertising performance)
Nothing in these terms excludes any rights you may have under the Australian Consumer Law that cannot be excluded.
10. Termination
Either party may terminate an engagement by providing written notice. In the event of termination:
- You will pay for all work completed up to the date of termination
- Any deposit paid is non-refundable unless we are unable to commence work
- Completed deliverables will be provided upon receipt of payment for work done
11. Website Use
You may use our website for lawful purposes only. You must not:
- Use the site in a way that damages, disables, or impairs its operation
- Attempt to gain unauthorised access to any part of the site or its systems
- Use automated tools to scrape, copy, or extract content from the site without permission
We reserve the right to change, suspend, or discontinue any part of the website at any time without notice.
12. Governing Law
These Terms and Conditions are governed by the laws of New South Wales, Australia. Any disputes will be subject to the exclusive jurisdiction of the courts of New South Wales.
13. Changes to These Terms
We may update these Terms and Conditions from time to time. The updated version will be posted on this page with a revised date. Continued use of our website or services after changes are posted constitutes acceptance of the updated terms.
14. Contact
For questions about these terms, contact us at: contact@robsanders.com.au